Return Policy
At BUYWITHTJSHOP, we sincerely appreciate every customer. We strive to provide honest listings, quality products, fair pricing, and respectful service.
Returns We Accept
We are happy to accept a return when an item arrives damaged or broken, when the incorrect item was sent, or when the item is significantly different from its listing description.
Please contact us within 7 days of delivery and include your order details plus clear photos of the item and packaging. After reviewing the information, we will work with you on an appropriate refund, replacement, or exchange when available.
Items That Cannot Be Returned
For health, safety, and product-integrity reasons, we do not accept returns on:
- Perishable goods
- Factory-sealed items that have been opened
- Opened or used health, beauty, or personal-care products
- Digital products or gift cards, when applicable
If a factory-sealed or otherwise non-returnable item arrives broken or damaged, please contact us. We will be happy to review the issue and accept an eligible damage-related return.
Change of Mind
Unless required by applicable law or the marketplace’s rules, we do not accept returns for buyer’s remorse, accidental purchases, items ordered in error, or personal preference after delivery.
Return Requirements
Approved returns must be sent back in the condition received, with original accessories, manuals, and packaging when applicable. Items must be packaged securely to prevent additional damage in transit.
Marketplace Policies
Purchases are completed through eBay, Depop, Vinted, or Whatnot. Their buyer-protection and return procedures may also apply. When a marketplace policy provides greater rights, that policy will control.
Need Help?
Questions about your order? We are here to help. Email buywithtjshop@gmail.com, and we will respond as quickly as possible.